Return Policy (Placing a Return)
- Submit your return request to firstname.lastname@example.org within 30 days of receiving your order.
- Our customer care team will review your request and issue a Return Merchandise Authorization (RMA) number via email.
- You will be emailed a pre-paid UPS return shipping label along with instructions for returning your item(s) to our fulfillment center.
- Item(s) must be shipped back with an RMA number. Item(s) received later than 10 days are subject to a $10 restocking fee.
- Returns sent back without an RMA number are subject to a $10 restocking fee.
- To qualify for our Snug-Fit Guarantee, all return requests must be accompanied by a photo.
- Returns which do not qualify for our Snug-Fit Guarantee are subject to a restocking fee and the return shipping cost.
- Returned items must be in new, unused, and re-sellable condition. Dirty items are subject to a restocking fee.
- Returns that have not shipped within 15 days of the issuance of an RMA may be cancelled, and future returns may be denied.
- Once the item(s) are received and inspected by our warehouse, your refund will be issued less any applicable return shipping or restocking fees.
- You will receive an email confirmation once we have processed your refund, which will be issued to the original method of payment.
Holiday Return Policy
Everybody deals with holiday pressures, but our company wants your shoppoing experience to remain hassle, stress and worry free. Hop on board our special holiday policy, where all orders placed during the upcoming holiday season will have extended benefits. Buying gifts can often get tricky so for selected dates we're stretching our 30 day return policy all the way into January!
All orders placed between November 25 and December 25 may be returned up until January 31.
This will ensure that the gift you buy will be something that they will have enjoy and have real peace of mind.
Your satisfaction and customer experience are our top priority.